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Terms of Service & Refund Policy

 

Hi, we are ClickRay. And welcome to ClickRay’s Refund Policy Rules. These rules outline what you can expect both from us and the services or products you purchase. These rules are here to provide you with a transparent approach to our refund giving.

Please note that this agreement is subject to Polish law, and the purchase is tantamount to accepting these conditions and choosing Polish law as the law applicable to this legal relationship.

 

ClickRay Services

ClickRay services are offered as non-tangible, irrevocable, custom digital goods, therefore we issue refunds only on a case-by-case basis. First, our sales and support teams will try to solve any concerns that the Client might have, and only if they will not be able to do so, ClickRay will provide the Client with a refund.

When providing custom services, ClickRay offers as a set amount of time for bug fixes, as stated in the proposal. When that time has passed, ClickRay does not hold responsibility for issuing refunds or free-of-charge fixes to the solutions.

If the Client is a consumer, he has the right to withdraw from the contract within 14 days of its conclusion. However, if, at the Client's request, the performance of the service begins within this period, the Client loses the right to withdraw from the contract.


Please use the link below to withdraw from a contract.

 

Request a refund

 

 

ClickRay Products

The rules outlined below describe what you can expect both from us and the products you purchase via the HubSpot Marketplace. These rules are here to provide you with a transparent approach to our refund giving.

As the creator and owner of the items available to purchase on the HubSpot Marketplace, we have a responsibility to you for the items that you purchase from us via the HubSpot Marketplace.

 

The Turbo Theme by ClickRay

We want nothing more than for you to be satisfied with the ClickRay product(s) that you purchased, therefore we offer a money-back guarantee if you are not happy with the TurboTheme.

If you believe that the Turbo Theme does not meet your standards or you want to go a different direction, away from HubSpot, you should submit a refund request ticket within thirty (30) days after purchasing the Turbo Theme from the Asset Marketplace.

With the purchase of the Turbo Theme via HubSpot Asset Marketplace, you also receive a complementary 2 hour service work by ClickRay (valued at 200 dollars). These can be used for customizing and/or consultation purposes. However, please be aware that ClickRay will deduct the 2 hour service work from the refund, whether or not the hours were used by the Client.

The request for refund must be submitted within 30 days after the purchase of the product. Any request submitted after will not be considered. Please use the link below to request a refund.

By purchasing the Turbo Theme, you receive a free lifetime support for bug fixes in the code of the theme. Please note that warranty does not cover issues that arise from changes in code made by the Client. The Client automatically waives warranty if the theme is copied from one HubSpot Portal (HubSpot Account) to another (You still keep your lifetime support if you create a Child Theme of your Turbo Theme).

If the Client is a consumer, he has the right to withdraw from the contract within 14 days of its conclusion - in such event, the Client will be refunded the full amount of the purchase.

Please use the link below to withdraw from a contract.

 

Request a refund

 

However, if the Client starts to use the Turbo Theme before the expiry of the withdrawal period, he loses the right to withdraw from the contract. In this case, the Client will only have the option of submitting a refund request within 30 days from the date of purchase.

If a Client requests a refund, first our sales and support teams will try to solve any concerns that the Client might have, and only if they will not be able to do so, ClickRay will provide the Client with a refund.

 

Submit support ticket

 

Consult the links below for more information on:

EU Guarantees & Returns

HubSpot Marketplace Refund Guidelines